PRODUCTS
We make every effort to display as accurately as possible the colours, features, specifications and details of the products available on the website, however we cannot be held responsible for inaccuracies or errors. All products are subject to availability, and we cannot guarantee that items will be in stock. Please contact us if you have any questions about the item before ordering,
ORDERS
We accept orders via the following methods
- Website
- Telephone
- Via your sales representative
- Via online chat facility
You will receive an order confirmation once your order is placed, Please let us know of any amendments to send these too.
DELIVERIES
Mainland UK & Northern Ireland : Order before 1pm are despatched same-day dispatch, for next working day delivery.
Southern Ireland and Channel Isles : Delivery times are approx 2-5 days subject to customs clearance, receiver is liable for duty and tax charges.
Mainland UK (Standard Items)
- No minimum order value.
- Orders under £350 have a delivery charge of £12.50
- Orders over £350 will be delivered free of charge.
- Drop Ship Orders will have a delivery charge of £25.
UK Mainland (Fiamma Items Only)
- No minimum order value.
- Orders under £100 have a delivery charge of £7.50.
- Orders from £100 to £350 have a delivery charge of £12.50
- Orders over £350 are delivered free of charge.
- Drop ship orders up to £250 have a delivery charge of £15.
- Drop ship orders over £250 have a delivery charge of £25.
Northern Ireland (Standard Items)
- No minimum order value.
- Orders under £600 have a delivery charge of £35
- Orders over £600 will be delivered free of charge.
- Drop ship orders are price on application.
Southern Ireland and Channel Isles (Standard items)
- Minimum order value of £1000, items must be in stock and delivered free of charge.
- Drop Ship Orders are price on application.
Southern Ireland and Channel Isles (Fiamma only items)
- Prices are on application only.
Northern Ireland (Fiamma only items)
- Prices are on application only.
Please note all polyplastic windows are excluded from free delivery and delivery times are 2 – 3 working days.
The item will be sent with a carrier unpacking service and will need to be inspected on delivery. Any damage must be reported at this point and the delivery refused. If the unpack service is declined, no claim will be honoured afterwards for damage.
Customers are welcome to collect, Please let our team know and we can arrange to get your order ready for collection from our warehouse.
DROP SHIPPING
We can offer deliveries direct to your customers. For this service please inform us at the time of placing the order. Charges are listed above. At the point of order, you will need to ensure you provide the delivery contact name, full address, mobile phone number and email address for the delivery point, You will need to place your order via email to our sales office clearly marking your order as a Drop Ship Order and will not be able to add this online. You will need to ensure the delivery address is able to accept all size deliveries as some products can be shipped on pallets when required. You will also be liable for any redelivery fees incurred if your customer is not home. MQL are not liable for any late deliveries beyond our control. In the unlikely even of a collection needed for a return from your customer, the retailer is responsible for completing the aftersales request form and arranging the uplift direct from the customer. All other terms and conditions remain unchanged with drop shipping service.
COLLECTIONS
Orders can be collected within 2 hours of placing the order, Collections are available from our Uttoxeter warehouse, between 10:30am and 6pm , Please let our team know if you would like to collect from us.
PRICES
All prices quoted are exclusive of VAT.
VAT will be applied at the standard rate.
Our VAT Number is GB918310342.
LOYALTY POINTS
Points are awarded for orders placed online and via the app only
Points are awarded for every £1.00 spent online and =1p
Points carry no monetary value and cannot be transferred to other accounts
Loyalty points reset on 31st December every year and cannot be carried over
Our full terms and conditions can be viewed here : Terms and Conditions