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Terms & Conditions
PRODUCTS
We make every effort to display as accurately as possible the colours, features, specifications and details of the products available on the website, however we cannot be held responsible for inaccuracies or errors. All products are subject to availability, and we cannot guarantee that items will be in stock. Please contact us if you have any questions about the item before ordering.
ORDERS
We accept orders via the following methods:
- Website
- Telephone
- Via your sales representative
- Via online chat facility
You will receive an order confirmation once your order is placed, Please let us know of any amendments to send these too.
DELIVERIES
Order before 1pm for same-day dispatch, for deliveries to Mainland UK & Northern Ireland. Any urgent orders required after this time please call us and we will do our best to accommodate. (orders placed Monday – Friday Excluding Bank Holidays). Please note that Fiamma products have a separate carriage charge (as listed below)
| Mainland United Kingdom | Price |
|---|---|
| Orders under £350.00 | £12.50 |
| Orders over £350.00 | Free |
| Drop Ship Order | £25.00 |
| Northern and Southern Ireland & Channel Isles | Price |
| Northern Ireland orders under £600 | £12.50 |
| Northern Ireland orders over £600 | Free |
| Southern Ireland & Channel Isles minimum order (must be in stock) £1000 | Free |
| Fiamma Products | Price |
| Orders under £100 | £7.50 |
| Orders between £100 and £350 | £12.50 |
| Orders over £350 | Free |
| Drop ship orders up to £250.00 | £15.00 |
| Drop ship orders over £250.00 | £25.00 |
Delivery times are approx 2-5 days subject to customs clearance, receiver is liable for duty and tax charges
Please note all polyplastic windows are excluded from free delivery.
All issues with deliveries need to be reported within 48 hours, with the exception of windows, which need immediate notification, reporting this to the carrier before signing for the delivery
Customers are welcome to collect, Please let our team know and we can arrange to get your order ready for collection from our warehouse.
DROP SHIPPING
We can offer deliveries direct to your customers. For this service please inform us at the time of placing the order, plus you will need to ensure you provide the delivery contact name, full address, mobile phone number and email address for the delivery point. You will need to place your order via email to our sales office clearly marking your order as a Drop Ship Order and will not be able to add this online. You will need to ensure the delivery address is able to accept all size deliveries as some products can be shipped on pallets when required. You will also be liable for any redelivery fees incurred if your customer is not home. MQL are not liable for any late deliveries beyond our control. In the unlikely even of a collection needed for a return from your customer, the retailer is responsible for completing the aftersales request form and arranging the uplift direct from the customer. All other terms and conditions remain unchanged with drop shipping service.
COLLECTIONS
Orders can be collected within 2 hours of placing the order, Collections are available from our Uttoxeter warehouse, between 10:30am and 6pm , Please let our team know if you would like to collect from us.
PRICES
All prices quoted are exclusive of VAT.
VAT will be applied at the standard rate.
Our VAT Number is GB918310342.
LOYALTY POINTS
- Points are awarded for orders placed online.
- You are awarded 1 point for every £1 spent on items (excludes VAT and carriage)
- Each point is worth 1p and can be used against future orders
- Points carry no monetary value and cannot be transferred to other accounts
- Loyalty points reset on 31st December every year and cannot be carried over
Our full terms and conditions can be viewed here : Terms and Conditions
